FAQ's
Q > CREDIT CARDS: Which cards does Electronics Express accept?
Visa, Mastercard, Direct Debit
Q > MINIMUM ORDER: What is the minimum order value?
The minimum order value is NZ$10.00
Q > CURRENCIES: What currencies are available for purchases?
All sales are in New Zealand Dollars.
Q > GST: Is GST included in the prices displayed
Yes, all prices are inclusive of GST.
Q > PASSWORD: I enter my Login Name and Password, but I can't log in.
Click Forgot Password to be sent a new copy of your password. Your password will be sent to the email address used to create an account. If you can't remember which email address you used to originally sign up, you will need to create a new account using a new email address.
Q > PASSWORD: I've forgotten my password.
Click Forgot Password to be sent a new copy of your password.
Q > RETURNING GOODS: How can I return goods?
You must contact us first at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
. Our Returns Form can be found here. Please read the Terms & Conditions page first.
Q > SEARCHING: How can I get the most out of my search?
Be more specific. If you find that your search word has produced too many results, refine your search by adding a descriptive word (adjective). For example, if you were to type in "LED", you will get too many products! However, you can narrow down your search by adding a description word such as "UV LED" or "Ultra Violet LED".
Use the non-abbreviated form. Words like "LED", "IC", and "CB" will produce some 'strange' results because they are part of other words. For example, if you type in "IC", you will get microphones, picture viewers, etc, not just IC's. Try searching for "integrated circuit", or "CMOS IC"
Be less specific. Perhaps you have been too specific in your search. Eg. You might have typed "5mm ultraviolet 10uA LED". This is too specific - try removing some of the words to make your search less specific. eg "5mm Ultraviolet LED" or "ultraviolet LED". The best words to remove would be the technically specific ones like '10uA' or the dimension information like '5mm'.
Check your spelling. Everyone makes mistakes! If, for example, you've typed 'doide' instead of 'diode', the search engine will not find it. You can check the spelling of your search by looking at the page that returns the following message: "No products were found that match the keyword(s) doide. Please try another search keyword.
Also, try both the BRITISH and AMERICAN English versions of words - eg. "colour" and "color", "analyzer" and "analyser".
If you have no luck finding what you want after several search attempts, please let us know by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
